Frequently Asked Questions

Everything you need to know about Freightdown's freight rate comparison platform.

What is Freightdown?

Freightdown is a comprehensive freight rate comparison platform that helps businesses find the best shipping solutions across sea, air, and land transportation modes.

How accurate are the rates?

All rates are sourced directly from verified carriers and updated in real-time. We guarantee rate accuracy and provide transparent pricing with no hidden fees.

Which transportation modes do you support?

We support all major transportation modes: sea freight, air cargo, and land transport (trucking and rail). You can compare rates across all modes to find the most cost-effective solution.

How quickly can I get quotes?

Most quotes are available instantly through our platform. For complex shipments or special requirements, our logistics team will contact you within 2 hours with detailed quotes.

Do you ship internationally?

Yes! We support shipping to over 200 countries worldwide with our network of verified international carriers. All shipments include proper documentation and compliance support.

Is there a free plan?

Yes! Our Starter plan is completely free and includes up to 10 rate comparisons per month with basic tracking features. Perfect for small businesses getting started.

How do I track my shipment?

Once your shipment is booked, you'll receive a tracking number and can monitor your cargo's progress in real-time through our platform with automated updates and notifications.

Do you offer API integration?

Yes! Our Professional and Enterprise plans include API access for seamless integration with your existing systems, along with webhook support for automated shipping management.

Are all carriers verified?

Absolutely. All carriers in our network are thoroughly verified and certified, with proper insurance coverage and compliance with international shipping standards and regulations.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time with no cancellation fees or long-term contracts. Your account will remain active until the end of your current billing period.

How do I get support?

Contact our support team at support@freightdown.com or use our live chat feature. Enterprise customers get dedicated account managers for personalized support.

What payment methods do you accept?

We accept all major credit cards, bank transfers, and for Enterprise customers, we can arrange custom payment terms including net payment options and purchase orders.

Still have questions?
Our logistics experts are here to help. Contact us for personalized assistance with your shipping needs, or email our support team directly.