These Terms of Service ("Terms") govern your use of Freightdown's freight rate comparison platform and related services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, accessing our platform, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.
These Terms constitute a legally binding agreement between you and Freightdown. We may update these Terms from time to time, and your continued use of our services constitutes acceptance of any changes.
2. Description of Services
Platform Services
Freightdown provides a comprehensive freight rate comparison platform that enables users to:
- Compare shipping rates across multiple carriers and transportation modes
- Access real-time freight quotes and booking capabilities
- Track shipments and receive delivery notifications
- Manage logistics operations through our dashboard
- Access analytics and reporting tools
Service Availability
We strive to maintain high service availability but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of our services with reasonable notice.
3. User Accounts and Registration
Account Creation
- You must provide accurate, complete, and current information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
- We reserve the right to verify your identity and business information
Account Approval
New accounts may require manual approval to ensure platform integrity and prevent abuse. We may request additional documentation to verify your business and shipping requirements.
Account Responsibilities
- You are responsible for all activities that occur under your account
- You must use your account only for legitimate business purposes
- You may not share your account credentials with third parties
- You must update your account information promptly when changes occur
4. Acceptable Use Policy
Permitted Uses
You may use our services for legitimate business purposes related to freight shipping and logistics management.
Prohibited Activities
You agree not to:
- Use our services for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Transmit or upload malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt our services or servers
- Use automated systems to access our platform without permission
- Submit false or misleading information
- Engage in fraudulent or deceptive practices
- Resell or redistribute our services without authorization
- Use our services to compete with us or harm our business
5. Shipping and Logistics Services
Rate Comparisons
Our platform provides rate comparisons based on information from carrier partners. While we strive for accuracy, rates may change and are subject to carrier confirmation.
Booking and Transactions
- Bookings are subject to carrier availability and confirmation
- You are responsible for providing accurate shipment information
- Carrier terms and conditions apply to all shipments
- We facilitate transactions but are not the actual carrier
Compliance Requirements
You are responsible for ensuring compliance with:
- International shipping regulations and customs requirements
- Hazardous materials regulations (if applicable)
- Export/import restrictions and licensing requirements
- Insurance and liability requirements
6. Payment Terms
Fees and Charges
- Platform subscription fees are billed according to your selected plan
- Transaction fees may apply to bookings and services
- Carrier charges are separate and paid directly to carriers
- All fees are non-refundable unless otherwise specified
Payment Processing
- Payments are processed securely through third-party payment processors
- You authorize us to charge your payment method for applicable fees
- Failed payments may result in service suspension
- You are responsible for all applicable taxes
7. Intellectual Property Rights
Our Intellectual Property
Freightdown and its licensors own all rights, title, and interest in our platform, including:
- Software, algorithms, and technology
- Trademarks, logos, and brand elements
- Content, documentation, and materials
- Data analytics and insights
Your Content
You retain ownership of content you submit to our platform. By using our services, you grant us a license to use your content for service provision and platform improvement.
Restrictions
You may not copy, modify, distribute, or create derivative works based on our intellectual property without written permission.
8. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
9. Disclaimers and Limitations of Liability
Service Disclaimers
Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including:
- Merchantability and fitness for a particular purpose
- Accuracy, reliability, or completeness of information
- Uninterrupted or error-free service
- Security or freedom from viruses
Limitation of Liability
To the maximum extent permitted by law, Freightdown shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, data, or business opportunities
- Damages arising from carrier services or third-party actions
- Damages exceeding the amount paid for our services in the 12 months preceding the claim
Carrier Services
We are not responsible for carrier services, delivery delays, or shipping issues. Carrier terms and conditions govern actual shipping services.
10. Indemnification
You agree to indemnify and hold harmless Freightdown, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Your use of our services
- Your violation of these Terms
- Your violation of any third-party rights
- Your shipment contents or compliance failures
11. Termination
Termination by You
You may terminate your account at any time by contacting our support team or using account settings.
Termination by Us
We may terminate or suspend your account immediately if you:
- Violate these Terms or our policies
- Engage in fraudulent or illegal activities
- Fail to pay required fees
- Pose a risk to our platform or other users
Effect of Termination
Upon termination, your access to our services will cease, but certain provisions of these Terms will survive termination.
12. Dispute Resolution
Governing Law
These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.
Dispute Resolution Process
- Informal Resolution: Contact us first to attempt informal resolution
- Mediation: If informal resolution fails, disputes may be resolved through mediation
- Arbitration: Binding arbitration may be required for certain disputes
- Class Action Waiver: You waive the right to participate in class action lawsuits
13. General Provisions
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Freightdown.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
Assignment
You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or carrier disruptions.
14. Contact Information
If you have questions about these Terms, please contact us:
We will respond to your inquiry within 5 business days.